Phone Support in Shared Web Hosting
We believe that being able to consult with a live consultant is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours every day. If you consider buying one of our Linux shared web hosting packages, for instance, you have the option to phone us and learn more about our services before you order so as to be sure that we match all the system requirements for your websites. Following your purchase, you can get in touch with us about all the sales and billing difficulties you may experience, or get any general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we offer include real-time phone support for 14 hours daily. In case you're not sure which package will be appropriate for your web sites, you want to learn more about a package's specs or you need any other type of information about our services, you're able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you already have an account, you are able to contact us about general and sales issues, although we're often able to assist with a number of tech issues as well. For entirely technical issues you will have to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option in case the trouble requires more time to be resolved or it needs to be escalated to our system administrators.