Although this is not the mainaspect to help you identify a trustworthy shared web hosting provider from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you aren't dealing with a one-person service provider and that you'll be able to get in touch with someone any time you're in need of help. The telephone support for hosting services may range from general to experienced, so the issues which can be resolved with a call differ depending on the particular company. Generally, these matters are more basic and feature billing or 1st level tech issues since more complex matters generally require a support ticket where both you and the system administrators can track what is going on with a given situation. However, being able to phone call your service provider will save you lots of time and efforts for the multitude of tiny problems that may eventually appear when you manage your website hosting account.

Phone Support in Shared Web Hosting

We believe that being able to consult with a live consultant is rather important, so we have 3 support lines all around the world (UK, USA and Australia) and you are able to contact us on the phone for fourteen hours every day. If you consider buying one of our Linux shared web hosting packages, for instance, you have the option to phone us and learn more about our services before you order so as to be sure that we match all the system requirements for your websites. Following your purchase, you can get in touch with us about all the sales and billing difficulties you may experience, or get any general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include real-time phone support for 14 hours daily. In case you're not sure which package will be appropriate for your web sites, you want to learn more about a package's specs or you need any other type of information about our services, you're able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. In case you already have an account, you are able to contact us about general and sales issues, although we're often able to assist with a number of tech issues as well. For entirely technical issues you will have to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option in case the trouble requires more time to be resolved or it needs to be escalated to our system administrators.