One-Hour Response Guarantee in Shared Web Hosting
If you are using one of our Linux shared web hosting packages and you’ve got an enquiry or confront a certain challenge, you can get in touch with us 24/7/365 by opening a ticket or by sending an email and we’ll make certain that you get a response in less than 1 hour. If the issue can be sorted out, we will do it before we get back to you, whilst if there’s something that you have to do on your end, we’ll give you all the needed details – what settings to check, what workable solutions to try out, etc. Usually, you will receive a response within only half an hour, which implies that waiting for hours on end or even for more than 1 day to get support is something inconceivable. Our one-hour response guarantee is valid for any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support team representatives will be at your disposal at all times and they’ll respond to any trouble ticket that you submit from our hosting Control Panel within sixty minutes max. The ticket response time is guaranteed no matter if you have a general query connected to your semi-dedicated server or you experience a certain obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24/7 to deal with any general, technical or billing issue. If you get in touch with us about anything that is within our capacity, we will resolve it before we respond to you, which implies that you won’t have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we will supply you with the necessary info – what possible solutions to try, what steps to take, etc.