Live Chat Support

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A live chat is one of the methods of communication offered by some web hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is quicker as compared to a support ticket and it will make it much less likely to misspell or misunderstand something as compared to a phone call with a representative. Furthermore, when the trouble that you experience needs some time to be investigated and resolved, you will be able to do something different meanwhile instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat assistance service free of charge as long as you have Internet access even if your hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that a lot of problems are often resolved if you speak to a live person, we offer a live chat service for all our prospective and active customers. Our chat is online every day and our customer care agents will assist you with a number of questions and situations. In case you are not our client yet, you're able to find out more about our shared web hosting packages and the hosting environment in general to be certain that your web sites will operate effectively on our servers. In case you already have an account and you have some questions or you have any kind of troubles with any of our services, you will be able to get in touch with us through our live chat and we can supply you with the needed info or assist you to troubleshoot the problem. You will have to open a support ticket for certain issues that require longer time or the help of a system administrator, but for a number of basic troubles you can get help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every single day, even on weekends and holidays. It is one of the best ways to find out more about our Linux semi-dedicated hosting packages if you do not have an account yet or to get some issue resolved in case you are a customer and our customer care agents will help you instantly no matter what time of the day you join the chat. In case you're unsure which package is more appropriate for your web sites, if you need a piece of advice whether you should order a specific upgrade and how to obtain it or in case you've got difficulties installing an e-mail account on your PC, you are able to contact us and we will give you the required details as soon as possible. Our live chat is accessible even after our phone lines go off for the day, so when you have an account with us, you can rest assured that you'll always receive prompt assistance with any question or problem that pops up.