Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you are browsing through your files or tweaking various settings. The ticketing system is being closely monitored 24/7/365 by our client service staff representatives and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain help. Unlike other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in relation to any technical or billing issue. On top of that, you can see a collection of educative articles, which will help you deal with the most commonly met challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the notion that you should be able to manage everything connected with your account from one single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or face a problem, you can contact our customer care staff instantaneously without the need to log in to some other system. You can search through your web files or check different settings within your account while sending a new ticket or reading the answer to an old one. If you have heaps of tickets and you would like to find a specific one, you can take advantage of the clever search option, which is available in the Help section. We guarantee that you will obtain an answer in less than 60 minutes regardless of the nature of your question or problem.