There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. It is the least complicated communication method for several reasons. In the event that no customer care staff member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy & paste extensive pieces of info without worrying about misprints, and in case a particular problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, so if you need to supply information or to follow instructions, you’ll need to use no less than 2 different interfaces and this number could rise if you want to administer several domain names. Additionally, many hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while you are browsing through your files or tweaking various settings. The ticketing system is being closely monitored 24/7/365 by our client service staff representatives and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain help. Unlike other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in relation to any technical or billing issue. On top of that, you can see a collection of educative articles, which will help you deal with the most commonly met challenges yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the notion that you should be able to manage everything connected with your account from one single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or face a problem, you can contact our customer care staff instantaneously without the need to log in to some other system. You can search through your web files or check different settings within your account while sending a new ticket or reading the answer to an old one. If you have heaps of tickets and you would like to find a specific one, you can take advantage of the clever search option, which is available in the Help section. We guarantee that you will obtain an answer in less than 60 minutes regardless of the nature of your question or problem.