The customer support that you can receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Timely and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real website hosting provider and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it is almost certain that you will wait for a few days in order to get an answer to your question, thus your websites may stay offline for a long time. However, a company that provides different ways of communication and has a tech support staff that is available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of receiving assistance promptly, so our shared web hosting services include 24/7 support along with various ways of communication. In case you do not have an account yet, you can easily call us or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up purchasing a service which you cannot use effectively. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you obtain a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to find the perfect package or give you info about our servers, so as to confirm whether the system requirements for your websites are met. When you are a current client, you will also be able to contact us through email or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that whenever you employ any of these 2 methods of correspondence, you'll receive an answer within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the website hosting services of other companies, even large ones, you can compare the response time as it often takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Hosting

Each and every virtual private server package that we offer includes 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to contact us at any moment, even holidays and weekends. For your benefit, we supply different ways of communication - telephone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it is much easier to monitor what's going on. The maximum warranted response time for all emails and tickets is sixty minutes, however it rarely takes that long to receive support. In case you obtain the Managed Services upgrade that we provide, our administrators will also help you with any third-party software issues.

24/7 Customer Support in Dedicated Web Hosting

When you obtain a dedicated server from us, you're able to get in touch with us anytime using various channels and the max time that you will have to wait for an answer is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on your server. To contact us about a tech issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you'd like to know more about our website hosting services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in several countries around the world. If you're looking for support for third-party software that you can't install or operate properly, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.