Customer Support Channels
A 60–Minute Ticket Response Guarantee
Every support request you send to us will be responded to within maximum 1 hour. If for any reason whatsoever your trouble ticket or email requires additional assistance from a server administrator, we will timely forward it and leave a comment to let you know that your case is being worked on. If you make use of the Admin Services package, any of the services included there will be carried out at a time that suits you.
A Topflight Technical Support Service
- We will be available to you 24–7 to respond to any questions that you may have pertaining to our Web Site Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also require help tackling server management procedures, you can take a glance at our Admin Services package, which includes backup disk storage space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation services.
A User–Friendly Help Area
We have equipped the Web Site Control Panel with a detailed knowledge base, which features detailed explanations of all its features and functionalities. What’s more, we have made in–depth video tutorials that will further instruct you how to carry out a given task or solve a common problem. All the instructional articles and the tutorial video clips are readily reachable from each section of the Web Site Control Panel via the Help and Videos buttons located in the top right corner.